Why doesn't my project automatically generate floor plans?
Floor plans are typically generated automatically based on the spatial data captured during scanning.However, certain spatial conditions may prevent the system from generating a floor plan successf...
How to protect private information (eg., license plate) in projects?
Realsee's Blur Tool allows users to obscure sensitive information—such as license plates or faces—by applying a mosaic effect.You can use realsee's Blur tool by referring to the following steps: S...
Why can't I change my login email address in the Account Management module?
If you're having trouble changing your login email address, please check the following: The new email address has not been previously registered with Realsee. The verification code was entered corr...
Why can't new team members see projects captured by others?
Based on the current product strategy, new members of the team can only view the projects they personally captured.So, after inviting members to the team, administrators need to assign new members ...
Can I invite other people to edit the project?
Yes, you can invite other team members to access and collaborate on your projects through the Realsee Console. Here's how: ✅ Steps to invite members: Log in to the Realsee Console management backe...
Step by step guide: Log in to the Realsee Console management backend. Select the project you want to transfer to. On the far right side of the project row, click the three vertical dots (⋮) to open...