Why can't I see the added labels in VR Tour?
When adding labels in Editor → Hotspots, there's an option called:🧷 “Only displayed at the current point”If this option is enabled, the label will only appear at the specific scan point where it wa...
Why can't I walk through doors in the VR tour?
1. Incorrect Capture Example – Navigation Blocked by Closed Door▶️ See how closed doors or blocked passages during scanning can cause navigation to be restricted.Extra Tip – Transparent Door Scena...
What resources are supported for download?
Image Guide:
Why doesn't my project automatically generate floor plans?
Floor plans are typically generated automatically based on the spatial data captured during scanning.However, certain spatial conditions may prevent the system from generating a floor plan successf...
Why do panorama uploads fail in the Image Replacement Feature?
The Image Replacement feature allows users to replace point panoramic images to optimize the visual quality in VR Explore mode. This requires uploading a .zip file containing customized panoramic i...
How to protect private information (eg., license plate) in projects?
Realsee's Blur Tool allows users to obscure sensitive information—such as license plates or faces—by applying a mosaic effect.You can use realsee's Blur tool by referring to the following steps: S...