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Capture
1.What should I prepare before capturing with Galois?
Before you begin, make sure the following are ready:
Prepare the Galois device, its tripod, and a compatible smartphone. Fully charge both the Galois device and the phone in advance.
Confirm that the phone meets the system requirements: iPhone 8 or later with iOS 13.0+, or Android 8.0+ with at least 4 GB of RAM.
Install the latest Realsee VR App. Search for Realsee VR in the App Store on iOS or Google Play on Android.
Make sure the phone has enough free storage. Each scan point uses approximately 40 MB of local storage.
Set the tripod height to 1.3–1.5 m (4.3–4.9 ft) for a comfortable viewing perspective.
Once these checks are complete, you can connect the device and start capturing.
2.How do I connect a Galois device and start capturing?
Follow these steps before starting a capture:
Remove the lens cover and the LiDAR cover. Galois P4 has a simplified design and does not include a separate LiDAR cover.
Press and hold the power button for 2–3 seconds. The startup tone confirms that the device is on.
Open Wi-Fi Settings on your phone.
Select the network named Realsee-Camera-XXXXXXXX. The final 10 characters are the device serial number. On Galois M2, the serial number is printed on the bottom of the device; on Galois P4, it is shown on the device's built-in display after startup.
Enter the default password: 0000000000 (ten zeros).
Open the Realsee VR App. When the device icon at the bottom turns green, the connection is complete and you can tap Scan to begin.
3.Why does the App keep loading instead of connecting to Galois?
If the connection status in the Realsee VR App keeps loading, the App has not successfully connected to the Galois device.
Check the following:
Press and hold the power button for 2–3 seconds and confirm that the device is on.
Remove the lens cover and LiDAR cover, if applicable.
Make sure both the Galois device and the phone have sufficient battery power.
Confirm that the phone is connected to Realsee-Camera-XXXXXXXX. For Galois M2, the serial number is printed on the bottom of the device; for Galois P4, it is shown on the device's built-in display after startup.
Turn off any VPN or network proxy.
If necessary, turn off mobile data. Some phones may prioritize mobile data and interrupt the device connection.
If the issue continues, restart the Galois device, turn the phone Wi-Fi off and back on, reconnect to the Galois Wi-Fi, and restart the Realsee VR App. Once connected, tap Scan to begin.
4.What are the main differences between Galois P4 and Galois M2?
Both Galois P4 and Galois M2 support professional Galois capture and Co-Capture workflows. P4 is the higher-performance option: it captures faster, produces higher-resolution panoramas, supports App-free Capture with its touchscreen, and provides stronger point cloud output, precision, and scan range.
5.Which model captures faster: Galois P4 or Galois M2?
Galois P4 captures each scan point in about 16 seconds, while Galois M2 takes about 32 seconds per scan point. For larger spaces or tighter on-site schedules, P4 can significantly reduce capture time.
6.Do Galois P4 and Galois M2 both support Co-Capture?
Yes. Both Galois P4 and Galois M2 support Co-Capture for multi-device capture workflows.
7.Does Galois P4 support App-free Capture? What about M2?
Galois P4 supports App-free Capture through its touchscreen workflow. Galois M2 does not support App-free Capture.
8.How do Galois P4 and M2 differ in image quality?
Galois P4 provides higher image output than M2. P4 supports 300 MP panoramas and 24K image quality, while M2 supports 134 MP panoramas and 16K image quality. Both models use a 4/3-inch CMOS sensor.
9.How do HDR and zoom differ between Galois P4 and M2?
Galois P4 uses Multispectral + 5-Bracket HDR and supports 8X lossless zoom. Galois M2 supports 5-Bracket HDR and uses standard digital zoom.
10.How precise are Galois P4 and Galois M2?
Galois P4 provides stronger long-range precision, with an absolute error of about ±10 mm at 15 m. Galois M2 has an absolute error of about ±20 mm at 10 m.
11.How do point cloud performance and scan range differ between P4 and M2?
Galois P4 captures up to 125,600 pts/sec and supports a maximum scan radius of 100 m. Galois M2 captures up to 18,600 pts/sec and supports a maximum scan radius of 25 m.
12.How should I position scan points during Galois Capture?
Each scan point becomes a navigation point in the finished VR tour. Good point placement directly affects navigation and how clearly the space is represented.
Place the first scan point near the entrance to the space.
Keep the device at least 20 cm (8 in) away from walls.
For most spaces, place scan points 3–8 m (10–26 ft) apart. Use 2–3 m (6.5–10 ft) spacing in repetitive or complex environments. Outdoor scan points should never be more than 8 m (26 ft) apart.
Add scan points at connections between spaces, including doorways, passages, and corners, to keep the VR tour connected.
Keep people outside the camera and LiDAR scanning range whenever possible.
13.Where should the operator stand during Galois Capture?
Stand in a position that keeps you out of the device camera view. You can also move around the device as it rotates, but make sure you remain outside both the camera view and the LiDAR scanning range.
14.How should I plan a Galois capture route?
A consistent capture route improves scan point connectivity and helps prevent missed or duplicated areas.
Single space: Follow the path a visitor would naturally take through the space and place scan points along that route.
Multiple areas: Capture each area in a clockwise or counterclockwise sequence to cover the entire space without gaps.
Multiple floors: Capture floors in a consistent order, either from top to bottom or from bottom to top.
15.How do I add scan points and complete a Galois capture?
After the first scan point is captured, its data appears on the canvas automatically. Move the device to the next position and tap the blue + button at the bottom of the screen to add another scan point.
The system uses shared visible areas to align adjacent scan points automatically. Keep scan points 5–8 m (16–26 ft) apart, or 2–3 m (6.5–10 ft) apart in complex environments, and make sure adjacent points have sufficient visual overlap.
Add scan points whenever you move between spaces, especially at doorways and corners, to keep the model connected. Continue along a clockwise or counterclockwise route until the entire space is complete. Then tap Finish in the top-right corner to upload the project and generate the VR tour.
Scan Settings control how Galois captures data and how the resulting project is processed. Available settings include:
Point Cloud Density: Controls the density of the captured point cloud.
Wi-Fi Settings: Shows the frequency band and channel of the current Wi-Fi connection.
Scan Point Alignment: Lets you choose between automatic and manual alignment.
Placement Check: When enabled, the App checks whether scan points are positioned appropriately to help improve capture quality and stability.
17.What does the Galois Point Cloud Density setting do?
Two point cloud density options are available by default:
Standard: The default setting for standard point cloud capture.
High: Slows the capture process and increases the capture time per scan point so the device can collect more point cloud data.
An additional Ultra option may be available by request for specialized workflows.
18.What is the difference between automatic and manual alignment?
Automatic alignment uses panoramic images, depth and spatial data, and the relative relationship between scan points to calculate their position and orientation within the same space. It usually works well when scan points are captured normally, spacing is appropriate, and the environment has enough distinct visual features.
Manual alignment (Modify Scan) is used to correct failed or inaccurate automatic alignment. It lets you move or rotate scan points and adjust their relative positions manually.
19.When should I use manual alignment during Galois Capture?
Manual alignment is recommended in the following situations:
Highly repetitive environments: Warehouses, long corridors, or other spaces with repeated structural features where automatic alignment may be inaccurate.
Irregular structures: Spaces with misaligned floors, unusual level changes, or nonstandard height differences.
For typical capture environments, use automatic alignment first. For more details, see the Manual Alignment Guide.
20.How do I manually align Galois scan points?
Select the scan point that is incorrectly aligned.
Tap Manual Alignment.
Rotate or drag the scan point to correct its position and orientation.
On the App capture screen, tap the relevant scan point icon, select Mosaic, then press and hold while painting over the area you want to obscure. The mosaic data is uploaded and processed with the project.
22.How do I add a label during Galois Capture?
On the App capture screen, tap the relevant scan point, select Label Mark, then press and hold to add a label. Edit the label content and save it. Labels are uploaded and processed with the project.
23.What is the Annotation Tool?
The Annotation Tool marks special areas so the system can handle challenging surfaces more accurately when the VR tour is regenerated.
It is primarily used for:
Glass and windows: Transparent or reflective surfaces can interfere with recognition and modeling.
Mirrors: Reflections can cause the system to misread the space and create false geometry.
24.How do I annotate glass or mirrors during Galois Capture?
Galois uses LiDAR to collect depth data. Glass, mirrors, and similar materials can create specular or diffuse reflections, which may produce excessive or inaccurate model data. Use the Annotation Tool to mark these surfaces so the system can process them more accurately.
25.How do I request Ultra mode for Galois Capture?
Galois offers three point cloud density levels: Standard, High, and Ultra.
Standard: The default mode for standard point cloud capture.
High: Captures more point cloud data but takes longer at each scan point.
Ultra: Provides an even denser point cloud for professional 3D modeling workflows that use files such as E57 or PLY.
Ultra mode is not enabled for all users. To request access, contact Product Operations Manager Lutina or email support@realsee.ai. Include how you heard about Realsee, your industry, and why your workflow requires Ultra density.
26.How many scan points should a single Galois project contain?
For the best capture, alignment, and App performance, keep a single Galois project below 500 scan points. Projects with more than 500 points may cause the App to slow down, freeze, or close unexpectedly. In severe cases, project data may be lost.
27.How do I use Collaborative Capture with Galois?
Co-Capture is a Galois workflow for large or time-sensitive spaces. Multiple Galois projects can be captured separately, either at the same time by different operators or at different times, and then merged into one complete 3D tour in Realsee Console.
It is useful for large commercial spaces, limited capture windows, or projects that need additional areas added after the first capture. The projects must have overlapping areas so the system can align them accurately.
32.How do I capture a multi-floor space with Galois?
Capture floors in a consistent order, either from top to bottom or from bottom to top. Complete one floor before adding the next, and assign staircases to the lower floor whenever possible. Follow the Galois Multi-Floor Capture Tutorial for the full process.
33.What is Realsee Gimbal Capture used for?
Realsee Gimbal Capture is a lightweight workflow that uses a phone with a Realsee smart gimbal. It helps stabilize the capture process, align the optical center, and produce better panoramic quality than handheld phone capture.
34.Are there phone requirements for Gimbal Capture?
iOS requires an iPhone 8 or later running iOS 13.0 or later. Android requires Android 8.0 or later and at least 4 GB of RAM. You can check the operating system version and device memory in your phone's System Settings.
37.How should I position scan points for Gimbal Capture?
The position of the device during capture becomes the corresponding viewpoint in the finished VR tour. Careful scan point selection and planning directly affect the final VR experience.
Keep each scan point at least 20 cm away from walls.
Use 1.5–2 m spacing between scan points.
Make sure adjacent scan points share enough visible overlap.
38.How many scan points can one Gimbal project contain?
A single Gimbal project supports up to 100 scan points.
39.How do I add more scan points?
After capturing the first scan point, move the Gimbal to the next position and tap the blue + button at the bottom of the screen. The system automatically stitches adjacent points using their shared visible areas.
Keep scan points 1.5–2 m apart and make sure adjacent points have sufficient visual overlap. Add scan points when moving between spaces, especially at doorways and corners, to keep the model connected.
Capture each point in sequence along a clockwise or counterclockwise route until the entire space is complete. Then tap Complete in the top-right corner to upload the project and generate the VR tour.
Realsee 360 Camera Capture is Realsee's first-generation lightweight VR capture solution, launched in November 2019. It captures panoramic images with a compatible 360 camera and uses the Cyclops algorithm to estimate depth, reconstruct the scene in 3D, and generate a VR space with virtual walkthrough support.
41.Which 360 camera models are supported by the Realsee App?
RICOH THETA Series
RICOH THETA SC
RICOH THETA SC2
RICOH THETA V
RICOH THETA Z1
RICOH THETA X
Insta360 Series
Insta360 ONE X1
Insta360 ONE X2
Insta360 X3
Insta360 X4
Insta360 ONE RS (1-inch Edition)
Insta360 X5
42.What phone requirements apply to 360 Camera Capture?
iOS requires an iPhone 8 or later running iOS 13.0 or later. Android requires Android 8.0 or later and at least 4 GB of RAM. You can check the operating system version and device memory in your phone Settings.
43.What should I know before starting a 360 Camera Capture?
44.How should I position scan points for 360 Camera Capture?
The physical position of the camera during capture becomes the corresponding viewpoint in the finished VR tour. Careful scan point selection and planning directly affect the final VR experience.
Keep each scan point at least 20 cm (8 in) away from walls.
Use 1.5–2 m (5–6.5 ft) spacing between scan points.
Make sure adjacent scan points share enough visible overlap.
45.How do I add more scan points during 360 Camera Capture?
After capturing the first scan point, move the camera to the next position and tap the blue + Scan button at the bottom of the screen. The system automatically aligns adjacent scan points using their shared visible areas.
Keep scan points 1.5–2 m (5–6.5 ft) apart and make sure adjacent points have sufficient visual overlap. Add scan points when moving between spaces, especially at doorways and corners, to keep the model connected.
Continue in a clockwise or counterclockwise sequence until the entire space is complete. Then tap Finish in the top-right corner to upload the project and generate the VR tour.
46.What should I do if 360 camera capture shows “Fail to align the scan”?
Common causes include too much or too little spacing, insufficient overlap, unsupported environments, dark scenes, outdoor areas, or repetitive spatial features. Delete the current point and recapture around 1.5–2 m from the previous point. If needed, use manual stitching.
47.What should I prepare before using Phone Capture?
Before you begin, make sure the following are ready:
Prepare a compatible smartphone and fully charge it in advance.
Confirm that the phone meets the system requirements: iPhone 8 or later with iOS 13.0+, or Android 8.0+ with at least 4 GB of RAM.
Install the latest Realsee VR App. Search for Realsee VR in the App Store on iOS or Google Play on Android.
Make sure the phone has enough free storage. Each scan point uses approximately 40 MB of local storage.
Once these checks are complete, you can start Phone Capture.
48.Which devices support Phone Capture?
Phone Capture requires an iPhone 8 or later running iOS 13.0 or later, or an Android phone running Android 8.0 or later with at least 4 GB of RAM. You can check the operating system version and device memory in your phone Settings.
49.Why can I not start Phone Capture?
Common causes include:
Unsupported device: iPads and iPhone models earlier than iPhone 8 are not supported.
Outdated operating system: iPhone requires iOS 13.0 or later, and Android requires Android 8.0 or later.
Insufficient memory: The device must have at least 4 GB of RAM.
Check these requirements and confirm that your device meets them before trying again.
50.Does Phone Capture require any external hardware?
No. Phone Capture works without any external hardware. For greater stability, you can attach the phone to a suitable stick or use a Realsee Gimbal.
51.How do I start Phone Capture?
Open the Realsee VR App, tap Device in the bottom-left corner, select Phone, then tap Scan.
52.How should I plan a Phone Capture route?
Each camera position during capture becomes a navigation point in the finished VR tour, so point placement and route planning directly affect the final experience.
Scan point placement: Keep the phone at least 20 cm (8 in) away from walls and place scan points 2–3 m (6.5–10 ft) apart.
Capture route: Move through the space in a clockwise or counterclockwise sequence. Always add scan points at doorways and corners to keep the model connected.
53.What is the correct way to hold the phone during capture?
Keep the phone as close as possible to a fixed center point and rotate around it while capturing. Hold your upper arms close to your body, rotate the phone with your wrists, and avoid moving your body or shifting the phone position.
54.What is the difference between Phone Capture scan modes?
Quick Mode: Captures 8 images at each scan point for faster operation.
Full Mode: Captures 16 images at each scan point for more complete coverage and better results.
To switch modes, open the capture screen and tap Scan Mode in the bottom-left corner.
55.How can I reduce large blurred circles on the ceiling and floor?
Phone Capture cannot currently capture the complete ceiling and floor, but Full Mode can reduce the size of the blurred areas. After capturing the first scan point, open Settings and select Full Mode.
If you need complete ceiling coverage, use a Realsee G1 Smart Gimbal. Watch the G1 capture video tutorial.
56.How do I add more scan points during Phone Capture?
After capturing the first scan point, move to the next position and tap the blue + Scan button at the bottom of the screen. The system automatically aligns adjacent scan points using their shared visible areas.
Keep scan points 2–3 m (6.5–10 ft) apart and make sure adjacent points have sufficient visual overlap. Add scan points when moving between spaces, especially at doorways and corners, to keep the model connected.
Continue in a clockwise or counterclockwise sequence until the entire space is complete. Then tap Finish in the top-right corner to upload the project and generate the VR tour.
When a firmware update is available, the Realsee App will prompt you to update the device. Firmware updates can improve capture efficiency, deliverable quality, and known device issues.
The VR Editor is used to edit captured VR projects and configure how they are presented. It includes tools for space information, interface display, guided tours and narration, Hotspots, image enhancement, model annotations, and more.
61.Which VR Editor features are available on mobile and desktop?
The desktop VR Editor provides the complete editing experience. The Realsee App supports a selection of essential editing features for quick changes on mobile.
62.How do I open the VR Editor?
Mobile: Open the Realsee App and select the VR project from your project list to enter its editing page.
Desktop: Sign in to Realsee Console, find the project under My Space, and click Edit.
63.How do I change the project name or introduction?
Mobile: Open the project, then go to Details → Name or Introduction.
Desktop: Go to Editor → Info → General, update the project name, address, or introduction, then save.
76.What is the difference between a Video Hotspot and a Screen Hotspot?
The main difference is how the video appears inside the VR tour:
Video Hotspot: When selected, the video opens in a pop-up player in front of the viewer.
Screen Hotspot: The video plays directly on a specific screen or surface within the 3D space, making it feel more integrated with the environment.
77.What is Modify Scan?
Modify Scan is an advanced Realsee feature for correcting scan point alignment after a VR tour has been generated. If poor point placement or a highly repetitive environment causes rooms to be misaligned or overlap, you can manually adjust the relative position and connections between scan points in Realsee Console and regenerate the VR tour without returning to the site.
After adjusting scan points in Modify Scan, click Generate the 3D Tour to process the VR data again. Regeneration may reset some existing edits, so review the project and confirm before continuing.
79.What are the prerequisites for using Modify Scan?
The project must be Inactive. If the project is Active, the Modify Scan button is disabled. Change the project status to Inactive in Realsee Console before opening Modify Scan.
80.Which alignment issues can Modify Scan correct?
Modify Scan is suitable for:
Incorrect scan point alignment: Rooms that should connect appear far apart on the floor plan.
Overlapping rooms or floors: Walls from one room extend into another, spaces appear compressed, or upper and lower floors overlap.
Distorted long corridors: Repetitive features cause the route to bend or connect incorrectly.
Modify Scan cannot create missing spatial data. If an area was not captured, use Modify Project to add the missing scans.
81.Why are floors misaligned after my project is generated?
Common causes include:
Too few connection points between floors.
Incomplete capture of stairs or other vertical transition areas.
Complex structures such as atriums, duplexes, or split levels.
Uneven scan point density between floors.
Occlusion or repeated structures that cause similar rooms on different floors to be matched incorrectly.
82.Can I correct overlapping or misaligned floors?
Yes. Modify Scan lets you adjust scan point relationships and floor structure. Regenerate the VR tour after making changes to apply the corrected result.
83.Can I change which floor a scan point belongs to after generation?
Yes. Open Modify Scan, select the scan point, and find the Floor option. Change the assignment from the current floor, such as 1F, to the correct floor, such as 2F. Save and regenerate the VR tour to apply the change.
Sign in to Realsee Console, open the project’s More menu, and set the project to Inactive. Open the Modify Scan canvas, select the scan points that need correction, adjust their positions or connections, save, then regenerate the VR tour.
Google Street View (GSV) export is a one-click cross-platform publishing tool in Realsee Console. It uploads a completed panoramic VR project to Google Maps and connects its scan points according to their real-world locations. After publishing, people can find the business on Google Maps and explore its 360° views.
86.Can a 360 Camera project be published to Google Street View?
Yes. Realsee currently supports publishing any successfully generated Realsee 3D VR project to Google Street View, including projects captured with a 360 camera.
87.How do I publish a VR project to Google Maps?
Sign in to Realsee Console, open the project, select Google Street View, then upload and publish the project.
89.What does a project look like after it is published to Google Maps?
Visitors can search for the location, open its 360° view in the Google Maps website or mobile App, look around the space, and move between connected panoramas using the ground arrows.
90.Why does my Google Street View project not have step-by-step navigation?
There are two common reasons:
Google processing delay: Google may need 4–7 days after publishing to calculate the connections between panoramas, so navigation arrows may not appear immediately.
Google rendering limitations: Google Street View switches between panoramic images and does not reproduce the same smooth walkthrough experience as a native Realsee VR tour.
91.What happens to Google Street View if the Realsee project becomes Inactive?
The published Google Street View remains online and publicly accessible. It is not affected if the source project becomes Inactive in Realsee Console after its activation period expires.
92.Does publishing to Google Street View cost extra or use Credits?
No. Realsee currently does not charge an additional fee or deduct Credits for Google Street View publishing. The Realsee project must already be generated successfully before it can be published.
Deliverables
93.Which Add-ons can I download from a Galois project?
Galois projects support multiple downloadable Add-ons, including Floorplan, CAD File, Model, Point Cloud, RAW File, Panorama, Space Video, Cubemap, and more.
94.Which Add-ons can I download from a 360 Camera project?
360 Camera projects support multiple downloadable Add-ons, including Floorplan, Model, Panorama, Space Video, Cubemap, and more.
95.Which Add-ons can I download from a G1 Gimbal project?
VR projects captured with the Realsee G1 Gimbal support multiple downloadable Add-ons, including Floorplan, Model, Panorama, Space Video, Cubemap, and more.
96.How do I download project Add-ons?
Sign in to Realsee Console, open the More menu for the project, select Add-ons, then choose and download the required deliverable types.
97.Which export file formats are available for Realsee Add-ons?
Available export formats vary by Add-on type. See the format table in the Realsee Add-ons Guide for the complete list.
98.What is Realsee Auto CAD?
Realsee Auto CAD processes high-precision 3D spatial data captured with Galois and Poincare devices to automatically generate a standard structural CAD floor plan in DXF and DWG formats.
99.Can a 360 Camera project generate a CAD file?
No. Realsee currently supports CAD generation only for projects captured with Galois or Poincare devices. Projects captured with a 360 camera, Gimbal, or other devices cannot generate CAD files.
100.Why did my project not generate a CAD file?
CAD generation requires all of the following:
The project must be captured with a Galois or Poincare device.
The total project area must not exceed 1,000 sq m (10,764 sq ft).
For Poincare projects, the total scanning time must not exceed 15 minutes.
101.Why can I not see the option to download an Instant CAD file?
The CAD file must be generated before it appears in Add-ons. Sign in to Realsee Console, open the project’s More menu, and select Edit CAD to trigger CAD generation. If automatic generation is unavailable, use the built-in CAD Editor to draw the floor plan manually.
102.Why does Instant CAD generation fail when I try to download it?
Common causes include:
The project does not contain an entrance door.
The exterior wall thickness is not set between 100 mm and 400 mm.
103.Does an Instant CAD download separate multiple floors automatically?
Yes. After the CAD task is generated, the download is provided as a ZIP package containing DXF and DWG files. For a multi-floor project, importing the CAD files into third-party software such as AutoCAD displays the floor plan for each floor separately.
104.How much does an Instant CAD download cost?
For properties larger than 3,000 sq ft, the price increases by 2 Credits for each additional 1,000 sq ft tier:
Up to 3,000 sq ft (≤ 278 sq m): 10 Credits
3,001–4,000 sq ft (≈ 371 sq m): 12 Credits
4,001–5,000 sq ft (≈ 464 sq m): 14 Credits
5,001–6,000 sq ft (≈ 557 sq m): 16 Credits
6,001–7,000 sq ft: 18 Credits
7,001–8,000 sq ft: 20 Credits
8,001–9,000 sq ft: 22 Credits
9,001–10,000 sq ft (≈ 929 sq m): 24 Credits
10,001 sq ft or more: 26 Credits
105.What is a Realsee Panorama deliverable?
A Panorama is a 2:1 image that presents a complete 360° view by stitching multiple image frames into one scene. Realsee Panorama files are downloaded in JPG format.
106.Does the Panorama download price depend on the number of scan points?
No. A Panorama download costs a fixed 5 Credits per project, regardless of the number of scan points. The download is a ZIP package containing Panorama images for every scan point in the project.
107.Can I replace the original Panorama in a VR tour with an edited image?
Yes. Realsee supports replacing a project Panorama through the Editor. Go to Editor → Adjust → Replace, then upload the edited Panorama according to the requirements.
Realsee transforms a captured physical space into a downloadable 3D Model for use by professionals in architecture, development, and design. Model exports are available in OBJ, FBX, GLTF, and GLB formats.
109.Which file formats are available for Realsee Models?
Realsee Model downloads are available in OBJ, FBX, GLTF, and GLB formats.
110.Am I charged again when generating a Model in another format?
Yes. Each new file format is treated as a separate generation task. Credits are deducted every time you select and generate another Model format.
111.Does a downloaded Model include changes made with Model Trim?
Yes. If Model Trim was successfully applied before the download task was created, the downloaded Model includes the trimmed result.
112.Can I replace the original VR Model with a Model edited in third-party software?
No. Realsee does not support uploading a redesigned third-party Model to overwrite the original VR project Model.
113.Does Model Trim affect downloaded Point Cloud files?
No. Model Trim applies only to the 3D Model and affects downloaded Model files. It does not modify Point Cloud downloads, which contain the original captured project data.
Account, Teams & Projects
114.What should I do if Realsee Console shows “SSO login initialization failed”?
This message is usually caused by a network request timeout. Try the following:
Refresh the browser page and sign in again.
Open a private or incognito window and try signing in there.
Try a different browser.
115.Does Realsee support German, and how do I change the language?
Mobile: The Realsee App follows the language of your device. It supports 13 languages: English, French, German, Japanese, Korean, Malay, Dutch, Polish, Indonesian, Italian, Traditional Chinese, Spanish, and Portuguese.
Desktop: Realsee Console uses English by default. Open the profile menu in the top-right corner, select Language, and choose your preferred language. Console supports the same 13 languages plus Serbian (Cyrillic), for a total of 14.
116.How do I view my account information?
Mobile: Open Personal Center from the top-left corner of the home page, then tap your profile image.
Desktop: Open the profile menu in the top-right corner and select Account Information.
117.How do I reset or change my account password?
If you are signed out: Click Forgot Password on the sign-in page to open the password reset flow.
If you are signed in: Open the profile menu in the top-right corner, select My Profile, and change the password from the account information page.
118.How do I change the login email for my Realsee account?
On desktop, open the profile menu in the top-right corner, select My Profile, and update the email address from the account information page.
124.Is there a limit to the number of Team members I can invite?
There is currently no limit to the number of members you can invite.
125.How do I configure Team member roles and permissions?
New members receive the Default User role, which allows them to view only their own captured projects and sample projects. To let a member view all Team projects, open Member Management and change the role to Super Admin.
Credits are the virtual billing units used within Realsee. They are primarily used for project generation, VR project hosting and activation, and downloading certain Add-ons.
127.What can Credits be used for?
Credits are mainly used for three types of services:
Hosting active VR links.
Downloading digital assets and Add-ons.
Using advanced features and professional services, such as Manual Floorplan.
No. Under the Realsee Credits policy, Credits remain valid for 365 days from the purchase date. Any remaining balance expires and is cleared at the end of that period.
134.Can Credits be transferred or combined between Teams?
No. Credits are assigned to a specific Team and cannot be transferred, merged, or shared across Teams.
135.Can I cancel a Credits purchase made for the wrong Team?
No. Credits are assigned to the Team selected at purchase and cannot be transferred, merged, refunded, or cancelled after purchase. Before completing a purchase, always confirm that the identity name shown on the checkout page is correct.
136.Where can I view basic project information?
Mobile: In the project list, tap More on the project, then select Details.
Desktop: Sign in to Realsee Console and open the project to view capture time, status, name, and other basic information.
137.Can Realsee VR projects be shared, and which platforms are supported?
Yes. Realsee generates a standard web link for every completed VR project. You can share it through Facebook, LinkedIn, X, email, and other platforms, or embed the project in a webpage using its embed code.
138.How do I share a project?
Mobile: Open the project card, tap Share, then copy the link.
Desktop: Find the project in the project list, click Share, then copy the link.
139.How do I set a VR project to Active?
Only Active VR projects can be viewed through a shared link. Visitors opening an Inactive project will see a message that the VR tour is unavailable. Set the project to Active before sharing it.
140.How many Credits are required to activate a VR project?
The standard rate is 1 Credit for 1 month (30 days) of project activation. When first activating a project, choose the activation period that meets your needs.
Switching a project between Active and Inactive during the same paid 30-day period does not create another charge. A new charge applies only when you activate the project after the previous paid period has ended.
141.Can I customize a project’s Active period?
Realsee provides the following activation options:
24-hour temporary activation: For short-term delivery or urgent viewing.
Monthly subscription: Automatically renews each month for long-term listings and frequently accessed spaces.
Fixed-term hosting: Available for 1, 6, 12, or 24 months.
Custom durations or manually entered numbers of days are not currently supported.
142.Will Credits continue to be charged after I set a project to Inactive?
No new activation charge is created once the project remains Inactive into the next billing period. Charges already incurred for the current hosting period are not refunded. Keep the project Inactive through the next renewal date to prevent the next charge.
143.Can I copy a project?
Yes. Project copying is available on desktop only. Sign in to Realsee Console, go to My Space, open the project’s More menu, and select Copy Project.
No. Deleting a project is irreversible, and the project cannot be recovered. Review the difference between deleting a project and clearing project data before continuing.
147.Where can I view project traffic and visitor analytics such as PV and UV?
Sign in to Realsee Console and select VR Spatial Data from the left sidebar. This page shows visits, unique visitors, time spent in the VR tour, and other usage data.
148.Does Realsee support live guided VR viewing?
Yes. Use Live 3D Call for real-time guided viewing.
Mobile: In the project list, tap the Share icon, then select Live 3D Call.
Desktop: In Realsee Console, go to Marketing Tools → Live 3D Call → Start Call.
150.How do I change VR measurements from Metric to Imperial?
Sign in to Realsee Console and go to Team Setup → General → Preferences → Measurement Unit. Change the default unit from Metric to Imperial. The setting applies to Floorplans and VR display.
VR Display
151.Why is my VR loading slowly?
VR loading speed can be affected by the network connection, device performance, project size, and the content currently being loaded. Common causes include a slow or unstable network, a large number of scan points, limited device performance, or the first visit to a project.
If loading takes unusually long, switch to a stable network, refresh the page, use the latest browser version, or compare the result on another device.
152.Why is a captured scan point not visible while viewing the VR tour?
The area may have been captured with a door closed, or people and objects may have entered the Galois field of view and created model fragments that block navigation.
For the current project, use Model Trim to remove unnecessary fragments. See the Model Trim tutorial.
For future captures, keep doors and passages open and prevent people or objects from blocking the camera.
153.Why are some scan points not connected in my VR tour?
There are two common causes:
Blocked navigation: Closed doors, people, or objects may create model fragments that block movement. Use Model Trim to remove the fragments. See the Model Trim tutorial.
Insufficient overlap: Adjacent scan points may not share enough visible features to connect correctly. For the current project, add a Point Label to provide navigation between points. See the Point Label tutorial.
For future captures, keep passages open, avoid visual obstructions, and ensure adjacent scan points have sufficient overlap.
154.How do I hide the Model from a VR tour?
Realsee provides different display skins for different VR presentation needs. In the Editor, go to Settings → Display. When the selected skin is Technology or Classic, enable Hide Thumbnail to hide the Model view.
155.Why are stairs added in the Floor Plan Editor not shown in VR Display?
The Floor Plan Editor and VR Display use different display rules, so this is not a data error. The floor plan shown in the VR tour focuses on the overall spatial structure and supports walls, doors, windows, and room names. Custom furniture, text, and similar manually added elements are not displayed.
156.How precise is the Measure tool?
The Measure tool can display results in Metric units, including centimeters and millimeters, or Imperial units, including inches. Display precision adjusts automatically based on the selected unit.
Actual measurement accuracy depends on capture quality, scan point coverage, spatial structure, and reconstruction quality. Use Measure for spatial reference and viewing, not for construction work or high-precision surveying.
157.Why does a Measure result differ significantly from the actual dimension?
Measure uses reconstructed spatial data. Accuracy can be affected by capture quality, scan point coverage, spatial structure, and the selected measurement points. Larger errors may occur in complex scenes or near model edges.
158.How do I switch Measure between Metric and Imperial units?
Open the Measure tool, then open Settings in the top-right corner. Choose Metric or Imperial. Measure results update automatically to use the selected unit.
Need More Help?
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