Why can’t I connect my Realsee app to the Galois device?
The most common reasons for connection issues include low device battery level, lens or LiDAR covers not removed and network issues. If you are unable to connect the Realsee app to the Galois devic...
How do I download point cloud files for offline use?
Users can download a project’s Point Cloud File through the Add-ons section by following these steps: Click on the corresponding VR project to enter the project preview interface Select the Add-on...
Why can't I see the added labels in VR Tour?
When adding labels in Editor → Hotspots, there's an option called:🧷 “Only displayed at the current point”If this option is enabled, the label will only appear at the specific scan point where it wa...
Why do panorama uploads fail in the Image Replacement Feature?
The Image Replacement feature allows users to replace point panoramic images to optimize the visual quality in VR Explore mode. This requires uploading a .zip file containing customized panoramic i...
How can I improve the quality of my automatically generated floorplan?
Realsee’s AI technology automatically generates floor plans based on captured data. While the system aims for high accuracy, occasional discrepancies may occur. The quality of the generated floor p...
Why doesn't my project automatically generate floor plans?
Floor plans are typically generated automatically based on the spatial data captured during scanning.However, certain spatial conditions may prevent the system from generating a floor plan successf...