Step by step guide: Log in to the Realsee Console management backend. Select the project you want to copy. On the far right side of the project row, click the three vertical dots (⋮) to open the op...
How do I restore a deleted project?
Unfortunately, once a project is deleted, it cannot be recovered.This action is permanent and irreversible, which means our Customer Support team does not have the ability to restore deleted projec...
Why is the project data upload progress stuck?
This issue often occurs when the upload process is interrupted. ✅ Common causes include: Exiting the Realsee app to the backend during upload. Clear Realsee app process while the upload is in pr...
Why is it taking longer than expected to upload my project data?
The time it takes to upload your project may vary depending on the following factors: 📌 1. Number of scan points Projects with a higher number of scan points contain more data, which requires more ...
How do I efficiently install a mobile phone on the G1?
To install your phone easily onto the Realsee G1, please follow this simple method: Insert one side of your phone into the adjustable G1 clamp. Gently pull open the other side of the clamp, then...
Can multiple users capture the same space simultaneously using Galois?
Yes, Realsee’s Co-Capture feature allows multiple users to scan the same space using separate Galois devices, either at the same time or individually. 👥 When to use Co-Capture? This feature is es...