1. Validity Period Policy
Realsee Credits are subject to a strict usage window. Please monitor your asset status regularly:
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Validity Duration: Credits are valid for one year (365 days) from the date of purchase.
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Expiration: Once the one-year period lapses, any remaining Credits will automatically expire and be cleared by the system.
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No Extensions: Expired Credits cannot be extended, reactivated, or restored under any circumstances.
2. How to Check Balance & Expiry Date
After a successful top-up, you can monitor your assets in real-time:
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Navigation Path: Log in to the portal and select Usage - Overview from the left sidebar.
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Detailed Tracking: Under the Resource Package Details tab, you can view specific information for each purchase, including:
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Balance/Total: Remaining vs. initial amount per order.
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End Time: The exact expiration date for each specific credit batch.
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3. Critical Pre-Purchase Verification (Action Required)
Since Credits are digital assets, all sales are final and non-refundable. Please perform the following checks before completing your payment:
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Verify Identity (Account): On the checkout page, double-check the Identity field. Ensure the selected account is the correct destination for the top-up.
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Agree to Terms: You must check the box "I Agree to Realsee Products Terms and Conditions" before proceeding.
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Plan Wisely: Due to the one-year validity, we strongly recommend purchasing only what you need for your upcoming projects to avoid unnecessary loss from expiration.
4. Account Independence & Restrictions
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Non-Transferable: Credits are bound to the specific account (Source/Identity) used at the time of purchase.
- No Cross-Account Migration: Credits cannot be transferred, merged, or moved between different accounts or sources.
5. Official Channels & Support
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Official Purchase Link: https://www.realsee.ai/products/realsee-credits
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Business Inquiries: If you have any questions or concerns regarding Credit pricing, volume, or plans, please contact your Sales Manager or CS Team for consultation before making a purchase.